Hello experts,
In SRM 7.0, we’re using the report /SAPSRM/OFFLINEAPPROVALSEND to run the offline approval process and send emails to the corresponding recipients. These emails are successfully received, except they are blank.
To determine the custom Smartform that will be called to build the body of the email, we use the standard class CL_BBP_MESSAGE_CREATE_OFFAPP (called in method /sapsrm/cl_wf_offapp_badi=>determine_class_name).
This class uses the method CREATE_BODY to get the Smartform data. Only, the exporting parameter ET_BODY is filled with binary data and not text data. Afterwards, the report tries to retrieve the text data (which is initial), and leaves the body of the email blank.
Do i need to implement an SAP note to correct this, or is there another solution?
Thanks for your help.
Best regards,
Nabil