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Re: Internal Error 'Company Info' (CINF) (-2015) occured.

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See SAP Note: 1142479 & try the following (in no particular order):

 

- Check if the TAO NT Naming service is active on the SBO Server (My Computer --> Manage --> Services). If the service is stopped then right-click on the service --> Properties & set it to auto-restart. A stop & re-start would be necessary thereafter.

- Check if there is maybe a firewall setup on the licence server machine with port inclusions/exclusions. Note 960879 may apply then.

- Check if there is any firewall setup on the client or anti-virus. If there is an anti-virus, check the anti-virus logs when the pop-up rears it's head. Or check if there is any port blocking in the firewall settings.

- Try removing & re-installing server tools

- Enable the 'write to log' function in the Licence Manager settings & check what's written to the log file (if anything) when the pop-up appears.

- Do a trace on the Windows Event Logs of the client machine when the pop-up appears (Application log, Security log & System log). For accessing these logs see URL: [http://support.microsoft.com/kb/308427]

 

Maybe try the checks relevant to the problematic client first before the server related checks. It looks like the problem might be on the client itself

 

Regards

Kennedy


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